UniFi Access Points, error http code: 000, ntp issues

TL; DR: Scroll down for the simple solution. Read on for the full discovery of how intricately I shot myself in the foot with solid network security practices.

So I had this very niche error with the UniFi access points. Any time I tried to upgrade the access point in the UniFi controller web interface, it would fail silently.

Further investigation showed that upgrading from the console, using the upgrade command would write the following in /var/log/messages of the AP-AC-Pro-Gen2

Jan 1 01:01:03 hostname user.notice dak: Upgrade Firmware Download:
Jan 1 01:01:03 hostname user.notice dak: error http code: 000

Why was this? Well I don’t know of any HTTP error code numbered ‘000’ so running a manual file transfer in the terminal would provide further clues and a more verbose error message:

BZ.v3.8.6# curl https://dl.ubnt.com/unifi/firmware/U7PG2/
curl: (60) SSL certificate problem: certificate is not yet valid

If you look at the earlier logs I got from running the upgrade command, you’ll see a clue as to why curl thinks the certificate is not yet valid. The time on the server was set to the UNIX Epoch. Why was the time not correct? a ‘ps w’ showed the ntp client running just fine! The log did not show any ntp errors!
Running the ntp client manually, finally revealed the culprit behind my missing firmware upgrades.

BZ.v3.8.6# ntpd -nd -p dk.pool.ntp.org
ntpd: resolved peer dk.pool.ntp.org to
ntpd: sent query to
ntpd: timed out waiting for, reach 0x00, next query in 1s

OK. So why in the world would ntpd ever time out waiting for a server? Two options, either the server is offline or I’m an idiot. How likely is a public ntp server to be offline? How likely am I to be an idiot?

I run a tight ship. I have strict security policies. The access points management network is not the same as the network for the wifi clients. The wifi clients run on a separate VLAN. The management network is locked down tighter than a security consultants asshole during audit season. The management network only allowed HTTP(s) to public networks.

The solution

The solution is to ensure that all NTP queries are allowed to reach the public internet from the unifi access points.

Face, meet hand.

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